The webinar recording and slides presented during the January 2026 Biannual Technology Provider Webinar are available in the Webinars collection of your Gartner Peer Insights Vendor Portal Resources Center. Any blog posts mentioned during the webinar will be listed within the Resources Center and linked within your February monthly email newsletter.

You can access the Resources under the Help tab in the top navigation bar of your Gartner Peer Insights Vendor Portal.

You can edit your email preferences by visiting the Email Preferences section of your Gartner Peer Insights Vendor Portal under the Profile tab. Please see the blog post on this topic for help and additional details.

The Gartner Peer Insights Vendor Success Team hosts this style webinar twice a year, typically in January and July. We invite all vendors to join us via email communications, pop-ups, and news notifications within your Gartner Peer Insights Vendor Portal. We also host various Gartner Peer Insights 101 sessions throughout the year, which offer a deep dive into platform features and tools – you can find previous sessions available here.

The Topics to Consider section is designed as an evolving capability that will leverage multiple data sources over time. In the initial phase, the primary source will be Market Features. As the feature matures, we plan to expand its intelligence by incorporating insights from previously approved reviews. This will allow us to surface more comprehensive and meaningful topics, ultimately improving the quality and depth of the recommendations provided.

In the initial phase, in‑survey guidance will be available only in English. Our team is actively exploring multi‑lingual, real‑time contextual NLP matching capabilities to extend this feature to additional languages such as Spanish, Chinese, and others in future releases.

No. It is not a mandatory checklist, and reviews will not be rejected for not addressing the suggested topics. In‑Survey Guidance is designed to support reviewers by highlighting key topics they may want to consider. The intent is simply to help reviewers share a more complete and valuable account of their experience. The topics serve as directional prompts, not exhaustive requirements, and reviewers are free to focus on whichever aspects of their experience they believe are most relevant.

No. In‑survey guidance is not designed to influence sentiment in any direction. It simply highlights potential features or topics that a reviewer may choose to discuss based on their experience. Reviewers are free to share positive, negative, or neutral feedback on those topics or ignore them entirely.

Yes. Users will be able to select multiple roles if they identify with more than one. The survey will then adapt dynamically, presenting all relevant questions associated with each selected role.

No. The process will continue to follow the current structure. Role selection will have no impact on VoC or MQ eligibility, as long as the reviewer’s organization is not a partner.

Currently, we’re in the pilot phase, and the question sets for each persona are part of a dynamic, continuously evolving framework. Because the content is actively being refined based on testing, feedback, and model performance, we do not yet have a finalized or static list of questions to share.

Reviewers will have the option to self‑identify as partners during the survey. However, the final determination of whether a review qualifies as a “partner” review is made by our Validation and Moderation teams. Following their due diligence and internal checks, they assess the reviewer’s information and confirm whether the review should be classified as a partner review.

We will tailor questionnaires for five roles: four in‑house and one external. The in‑house roles include Decision Makers (involved in product selection, purchasing, or contract negotiation), Implementers (responsible for setup, implementation, or customization), Administrators (who manage and maintain the product on an ongoing basis), and Users (who use the product in their day‑to‑day work). The external role is a Partner, who resells the product or supports its implementation and use at other organizations.

No, reviews are still aligned to a single market. The unified page allows users to see reviews across all markets for a product. In the future we may also adapt the survey approach to be product-led with market use case considerations.

As of now, reviews are still aligned to a single market, so sourcing across different markets is still required.

Reviews will still be sourced and eligible for our VoC and MQ documents in the same manner. The unified view will only impact how users view our review insights, not how they are sourced or captured.

With the new, unified pages, users will have a simpler experience for finding and consuming product review details on the site. Instead of multiple options when a user searches for a single product, the users will have a single destination for all product reviews.

This has always been permitted, per the Gartner Peer Insights Content Compliance Policy. You must include links back to Gartner Peer Insights which validate the number of total reviews being marketed.

Our compare pages are still specific to particular markets.

If you have access, the AskGartner link is shown on the top navigation bar, near the Gartner logo, search bar and account settings.

Based on the question asked, AskGartner automatically draws on all relevant reviews whether that is with a market-, vendor- or product-lens. As always you will want to ensure you are represented in the Peer Insight review base with detailed and recent reviews.

Not necessarily. Information is picked up based on relevance to user questions. For example, some information could be included if a user asks questions about a market.

Not currently, but we are exploring a “what’s trending” type of tool which will expose trending topics from AskGartner interactions. We will evolve our insight generation based on feedback from end users and vendors.

AskGartner is currently available only for Gartner clients, accessible from Gartner.com client portal. It is not available from the public Gartner Peer Insights site.

Yes, the sources will be labeled very clearly. The answer will start with info based on published expert research, and then supplement with information from Gartner Peer Insights, clearly labeled. The insights are not blended into one combined perspective.

You can see announcements/updates regarding a Voice of the Customer document in your Voice of the Customer Dashboard on the Gartner Peer Insights Vendor Portal and in the Voice of the Customer Publication Calendar.

The Voice of the Customer (VoC) synthesizes reviews in a specific market over a specified 18-month period. This document provides an overall perspective for IT decision-makers. You can find an overview of the VoC here.

Gartner clients can use the VoC through a Gartner Reprint in many ways for Marketing/Sales activities, such as:

Non-Gartner clients are welcome to market their placement in the VoC via their own marketing collateral, such as social media posts or Press Releases.

If you have any questions about becoming a Gartner client, please reach out to us at PeerInsightsVendorSuccess@gartner.com.

“Peer Lessons Learned” is a thought leadership document that synthesizes lessons learned from end users who have implemented a software or IT service. You can learn more about Peer Lessons Learned here.

Both Gartner Peer Insights-defined and Expert-defined markets (Gartner MQ/MG-aligned) on the Gartner Peer Insights platform are candidates for a VoC report where the publication criteria are met. Voice of the Customer (VoC) documents are produced when the Gartner Peer Insights team determines that there is end-user interest, sufficient data available on the platform, and production capacity.

Market Categories are markets that correspond to broader market themes that vendor offerings could be listed in until a more relevant Gartner Peer Insights-defined or Expert-defined market opens, or the vendor offering is able to meet the minimum criteria to list in that defined market. Because these market categories are broader market themes and not defined markets, they are not eligible for a VoC document.

Gartner MQ/MG aligned market and Gartner Peer Insights-Defined market definitions are continuously evolving, and Gartner Peer Insights MQ/MG aligned markets and Gartner Peer Insights-Defined markets are periodically reviewed to ensure alignment is maintained. As part of audit activity, a dedicated Gartner Peer Insights team uses a set of criteria for evaluating if a technology provider’s products and/or services align with the Gartner Peer Insights MQ/MG aligned market or Gartner Peer Insights-Defined market definitions.

If it is determined that a product no longer meets the criteria to be included in the market, the necessary updates will be made to the product listings, and we will inform via email of any changes. Please ensure that you have subscribed to email notifications in your Profile to ensure you receive these notifications. If you ever have questions about your product listings, please reach out to your Program Manager or PeerInsightsVendorSuccess@gartner.com.

You can access the VoC Publication Calendar in the Resources center.

Only the latest reviews rated 4 stars or higher within the past 12 months are eligible for snippet generation. Currently, reviews from Partner products and Legacy products are not included in the selection process. We also filter out reviews that contain grammatical or spelling errors, so it is possible that not every review you receive will have a snippet generated. We are actively working on an enhanced version of Review Snippets, where we plan to broaden the criteria and explore additional ways to generate more snippets.

Bulk downloading of snippets is currently not supported. We are actively working on the next version of Review Snippets and exploring additional features that will make it easier for you to download and manage snippets.

Yes, review snippets are generated for reviews in all supported languages.

No, we will not share the contact details of those visiting a vendor’s profile due to the anonymous nature of Gartner Peer Insights. The objective of Profile Insights is to help vendors understand engagement with their profiles, such as the depth of engagement, where visitors are coming from, and similar metrics.

To access Profile Insights and Review Insights, you will need access to the Gartner Peer Insights Vendor Portal. As we expand the Insights capabilities, we will continue to balance what is made available in your Gartner Peer Insights Vendor Portal and what insights may only be accessible as a Gartner client.

Profile Insights and Review Insights are intended for internal reporting, strategic planning and team discussions. This information can be used for internal use only and cannot be used in external marketing materials. Please review the Gartner Peer Insights Content Compliance policy for eligible Gartner Peer Insights content that can be used in marketing.

For Profile Insights, the threshold is set at the unique visitor level, with a minimum of 20 unique visitors required for the selected date range and market.

Yes, you will be able to do so for Profile Insights, and we encourage you to share these insights with internal teams.

Profile Insights will be available at both the market and product levels. The product level insights will help you understand your product’s performance, and the market level insights will help you compare your product to other products listed in the market.

Yes, for Profile Insights, there will be three predefined date ranges to start with: Last 30 days, Last quarter, and Last year.

The intended purpose of the key words feature is to: (a) Surface keywords that are prominently featured across vendor reviews for the selected market and product. (b) Allow users to search for keywords of their choice. For example, if you search for ‘artificial intelligence’, all reviews where this keyword is featured will be filtered, enabling vendors to read only those relevant reviews. The review content will be the primary driver for this functionality.

Yes, they may be limited to predefined date ranges, like what we currently see in Buyer Insights.

The Gartner Peer Insights survey is now available in ten languages- English, Spanish, French, Dutch, German, Italian, Portuguese, Traditional Chinese, Simplified Chinese and Japanese. You can learn more here.

Please note that all Vendor Portal information, including the Company Description and Product Descriptions, only operate in English.

Markets on Gartner Peer Insights are a combination of Expert-defined and Peer Insights-defined and opened/listed based on demand/interest indicators. Please consult the Market Categories Available on Gartner Peer Insights article on the Vendor Portal for additional details.

These categories are based on reviews in the market. For example, if most products have reviews from APAC, that is what will be featured in the section. We do not limit the ratings to the last 12 months, but the ratings are decayed over time so that more recent reviews will count more for the products.

Review surveys are currently designed to remain consistent and broadly comparable across time. As we are working to improve our survey, we are considering the potential for questions to be more dynamic

Garner Peer Insights collects reviews from individuals through various types of direct outreach and sourcing initiatives to grow the number of reviews on the site. Once a user creates a Gartner Peer Insights account, they may begin to receive communication from us about contributing additional reviews. All communication is vendor-neutral and simply invites users to write more reviews on our site. You can learn more about different review sources on Gartner Peer Insights here.

There are 4 different ways reviews can be received on Gartner Peer Insights. Reviews can be vendor-sourced, Gartner-sourced, invited by a peer, or organically sourced. You can read more about these different sources in our Different Review Sources on Gartner Peer Insights article.

Reviewers should plan to set aside 10-15 minutes to complete a review.

The feedback that reviewers provide can help enhance your organization’s products and services in the future. Let them know that their voices really do make an impact! You are also welcome to offer your customers a $25 USD or equivalent incentive for leaving a review. You can upload funds using credit card or ACH/wire transfer. Reviewers leaving their feedback are also giving back to their community by:

Gartner Peer Insights collects reviews from individuals through various types of direct outreach and sourcing initiatives. Once a user creates a Gartner Peer Insights account, they may begin to receive communication from us about contributing additional reviews. All communication is vendor-neutral and simply invites users to write more reviews on our site! Reviewers have the option to unsubscribe from any Gartner Peer Insights outreach within the Email Preferences section in their profile.

Reviewers can update or delete their reviews at any time. Within their Reviewer Profile, they will see a blue button that says UPDATE REVIEW. Clicking on this will auto-populate their previous answers and they can make the changes necessary to update their review. Once complete, they will need to submit the review.

During the moderation process, the pre-existing review will be temporarily unpublished from the site and go back through the moderation process. Once the updated review has been approved, the review will be posted with an updated publish date.

Incentives offered must be of nominal value (as required by the US Federal Trade Commission (FTC)) and aligns with your company's and your customers' policies on accepting gifts. Gartner has determined that nominal value for an individual Gartner Peer Insights review must not exceed $25 USD. We are exploring the possibility of offering an incentive value customization capability while remaining compliant with FTC guidelines.

Reviewers who are in the government/public sector are not eligible to receive incentives per Gartner’s eligibility criteria for incentives. Gartner Peer Insights has business process controls in place to ensure no incentive is awarded to government/public sector contributors when they correctly identify that as their Industry in the review process. You can review the full criteria in our Community Guidelines – 2.3 About Incentivized Reviews: For Reviewers.

As outlined in the Writing Review – Reviewer Expectation section of the Gartner Peer Insights Community Guidelines, we do not reveal the identity of a reviewer or their organization’s name on our website. We maintain an anonymous platform so that Reviewer can feel free to contribute without fear of harassment or retribution by another reviewer or a vendor.

When vendors source reviews via a Review Sourcing Link or Review Collection we provide them with high-level insight into the status of their campaign. You as the vendor will not see specific details about the review, however, this is clearly communicated to the reviewer via email. See our Glimpse into the Reviewer Experience article for further details.

Please see our article A review was rejected for credentials - What should we do? for more details on why reviews may be rejected for credentials.

When reviews are not approved, the Gartner Peer Insights team will reach out to the reviewer directly via email with why the review was not approved and the steps, if any, they can take to correct their review and resubmit for reevaluation. These details will also appear on the review in the My Reviews section of their profile.

In most cases when reviews are rejected due to Credentials, reviewers will need to validate their email address using the steps sent to them, or they will need to provide additional information regarding their identity, employer and role directly to the Gartner Peer Insights team so that our team can re-evaluate their review. They can do this by replying directly to the email they received, or by reaching out to PeerInsights@gartner.com.

At Gartner Peer Insights, our goal is to ensure that every review reflects a reviewer’s original, firsthand experience with the product or service. To support that, we use a combination of multiple detection tools, linguistic‑signal checks, and other checks, to identify AI-generated content. These tools are designed to flag potential indicators only. Every flagged review is manually reviewed by our team before any final determination is made.

If a reviewer ever comes to you with a question on their review status, please advise them to contact our Support team directly at PeerInsights@gartner.com. Please remember that the Gartner Peer Insights team cannot comment on individual reviews directly with a tech provider or allow a tech provider to involve themselves in the review process. Given the anonymous nature of the reviews on Gartner Peer Insights, we ask that you redirect customers to our Support Team for individual assistance.

The Gartner Peer Insights Vendor Success team holds multiple Onboarding Sessions a week, where we review the basics of getting started with Gartner Peer Insights, the tools/resources accessible to you, and next steps. You also have the option to complete our Digital Onboarding, which is outlined here: Sign up for an Onboarding Session here

To get new reviews notifications, please log-in and visit the In-Portal Notification Preference section on the Vendor Portal to update your preferences and customize your notifications. You can learn more here.

At this time, there is no set date for when Reply to Reviews may be reinstated. The intended purpose of this feature is to address critical reviews and foster meaningful communication where it is most impactful. To ensure the feature is used as intended, the Reply to Review capability is paused while we re-evaluate this offering.

At this time, there is no set date for when Reply to Reviews may be reinstated. The intended purpose of this feature is to address critical reviews and foster meaningful communication where it is most impactful. To ensure the feature is used as intended, the Reply to Review capability is paused while we re-evaluate this offering.

At this time, we do not provide the ability to export all recent reviews in CSV format as we do not permit this level of data extraction. However, we are continuously working to enhance the portal with new features and capabilities that will help you gain deeper insights into client feedback and sentiment. Currently, you have access to your User Sentiment and can download it right from the platform. We encourage you to explore this feature, and please stay tuned for future enhancements that will further support you.

At this time, we do not have API’s available. The Gartner Peer Insights Vendor Portal is your destination to view the review content and key metrics such as review count, changes over time, pageviews by product, market, ratings, competitor changes over time, and more. Additionally, our team is working to share summary and insights from the review content during the year. Please contact your Program Manager to discuss the different use cases for further exploration.

Gartner Peer Insights reviews serve as a valuable source of information for Gartner analysts. While these reviews provide important insights into customer experiences and satisfaction, analysts consider them alongside a broad range of other factors during their evaluation and research processes. The extent to which Gartner Peer Insights reviews factor into an analyst’s assessment is determined at their discretion.

See our Gartner Peer Insights integrations with Gartner.com article for further details.