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Onboarding Session - Learn About Peer Insights
Onboarding Session - Learn About Peer Insights

All new vendors should plan to attend an onboarding session. These sessions familiarize vendors with the platform and how to utilize it.

Cristina LaPenna avatar
Written by Cristina LaPenna
Updated yesterday

Vendors must complete an Onboarding Session before being assigned a Program Manager. Onboarding is designed to set you up for success on Gartner Peer Insights.

Please Note: Your company must be listed for review on Peer Insights to attend an onboarding. If you are not yet listed for review on Peer Insights, please follow the steps outlined here: Getting Listed on Peer Insights. Once you are accepted, you will be able to sign up for and attend an Onboarding Session.

We now have two onboarding options available: Digital or Live.

Digital Onboarding:

The digital onboarding consists of four separate product tours. Vendors have the opportunity to finish this tour at their own pace. Vendors must complete all 4 product tours to be aligned with a Program Manager. The digital onboarding takes about 10-20 minutes to complete.

Live Onboarding:

Below are our Onboarding Webinar dates for June and July 2024 in Eastern Time (ET). Simply click the appropriate date below to sign up:

Below are our Onboarding Webinar dates for June 2024 in Indian Standard Time (IST).

How do I know if an Onboarding Webinar is for me?

  • I am new to my role and/or organization

  • I have been newly assigned to manage Gartner Peer Insights for my organization

  • I know a little about Gartner Peer Insights but want to learn more about the programs you offer

  • I am interested in getting our program started but unsure of the first step

What does Onboarding cover?

Onboarding gives you a high-level overview of Gartner Peer Insights and the tools and resources we offer our vendors to get started. These calls take approximately 30 minutes to complete and are led by a member of the Gartner Peer Insights Vendor Success Team.

  • Introduction to Gartner Peer Insights

  • How to access your backend vendor portal

  • High-level overview of Gartner Peer Insights’ programs

  • How to invite your customers to leave a review

  • How to incentivize your customers to leave reviews

  • How to make any changes to your current products and/or markets

  • How to provide access to other team members

  • How to effectively work with your Program Manager

Please allow at least 24-48 hours from the time you completed the onboarding session to be introduced to your Program Manager. If you have immediate needs, please email us at peerinsightsvendorsuccess@gartner.com.

What is the purpose of Onboarding?

Onboarding is designed to teach you the tools and resources available on Gartner Peer Insights. Onboarding sets you up for an ongoing strategic partnership with your assigned Program Manager.

The goal is to provide you with the information you need about Gartner Peer Insights so you can dive into more specific conversations with your Program Manager. These conversations may include review sourcing strategies, how to best leverage reviews in your marketing, etc.

What do I do after I am Onboarded?

After joining an Onboarding, you will receive a follow-up email that includes a recap of the main topics covered, an Onboarding Webinar recording, and your assigned Program Manager’s contact information.

The goal is to provide you with the information you need about Gartner Peer Insights so you can dive into more specific conversations with your Program Manager. These conversations may include review sourcing strategies, how to best leverage reviews in your marketing, etc.

How is an Onboarding Specialist different than a Program Manager?

An Onboarding Specialist is different from your Program Manager as their job is to better familiarize you with Peer Insights. Make sure you join an Onboarding Webinar before setting up a time with your assigned Program Manager.

This way, when you speak with your Program Manager you can jump right into best practices to gain reviews, how to leverage these reviews in your marketing efforts, and more!

To request a Webinar Recording, please directly reach out to the Vendor Success Team at PeerInsightsVendorSuccess@gartner.com to better assist you.

Other Helpful Resources!

Need additional assistance? Reach out to your Program Manager or email peerinsightsvendorsuccess@gartner.com for assistance!

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