Submitted Requests on the GPI Vendor Portal FAQs
Cristina LaPenna avatar
Written by Cristina LaPenna
Updated over a week ago

What happens when a request is submitted to add or update products?

The Peer Insights team reviews the submitted vendor requests. On average, requests are processed within 3-5 business days. You will receive an email once your request is processed. You can view more details and track your requests within your request tracker on the GPI Vendor Portal. The final determination if a product or service fits in a market/category is at the discretion of Gartner Peer Insights.

How do I check the status and details of my requests?

You can track and view details about your request using the request tracker on the GPI Vendor Portal. Login to the GPI Vendor Portal, visit the request tracker, and view details about the request.

How do I get my requests reconsidered?

If your request is not approved, the first step is to view the request details on the request tracker. There will be next steps outlined to take if you do not agree with the decision. Please keep in mind for all re-evaluation requests, our team will require supporting evidence from publicly available sources like your website or a press release. We do not accept internal documents for product/market/category evaluations. Some things to keep in mind for requests:

  1. Product Details: To be included on Peer Insights, you must meet the market/category inclusion criteria for your requested market/category. Provide links with supporting evidence from publicly available sources like your website, or a press release, that highlights the capabilities of your product or service so we can run our market/category inclusion evaluation

  2. Customers: We only list enterprise products – make sure you provide details about your mid to large enterprise clients for any product listing requests

  3. Language: Gartner Peer Insights operates in English; we do not support other languages at this time. Make sure your website and other supporting links are provided in English

Read More about our product listing process.

If you are still not satisfied with the decision, reach out to your program manager or email us at peerinsightsvendorsuccess@gartner.com.

What are the different reasons for "not approved" requests and what next steps I can follow?

Details about what each not approval reason means are mentioned in the below table. Click on request type to know more about not approval reasons and what it means to you.

If you have additional information to be considered for this evaluation, you can submit a new request/re-submit addressing the reasons detailed below and mentioned in the request tracker or email us at peerinsightsvendorsucess@gartner.com. Make sure to support the request with evidence from publicly available sources like your website, or a press release, that highlights the capabilities of your product or service. No internal documents will be accepted.

Add Product Requests

Not approval reasons

What does this mean to vendors?

The product does not meet market/category inclusion criteria

Resubmit request with link(s) to your website or publicly available information about your product’s capabilities to support request. Share any information on product capabilities like product fact sheet, vendor product briefing, powerpoint slides, etc. which is publicly available or available for download on your website. No internal documents are accepted for this evaluation.

No mid-enterprise customers

To be listed on Peer Insights, your company must have mid or large enterprise customers. Our team was unable to verify any mid/large enterprise customers for your company. Please refer to the Product Listing Guidelines for further detail.

Insufficient vendor information

Peer Insights refers to publicly available information in order to validate the request to list offerings. We were unable to verify the requested vendor name from the originally provided link(s).

Insufficient Product information

Peer Insights refers to publicly available information in order to validate the request to list offerings. We were unable to verify the requested offering name and features from the originally provided link(s).

Website not in English

The Gartner Peer Insights team was unable to evaluate this request as the link(s) provided are not in English. At this time, Gartner Peer Insights operates in English only.

Link(s) shared are inactive/inaccessible

The Gartner Peer Insights team was unable to evaluate this request as the link(s) provided are either inactive or inaccessible.

Request not submitted with an official company email address

The request was not accepted because it was not submitted by a user with an official company email address. In order to make changes to Gartner Peer Insights, the request must be submitted by a user with an official company email address.

Offering does not meet the market inclusion criteria and already present in another Live market

To be listed on Peer Insights, the offering must meet the market inclusion criteria – minimum 50% of the overall features and all the mandatory features (if any) of the requested market(s).
Upon evaluation, our team found that the offering does not meet the market inclusion criteria. As the offering is already present in another market, it cannot not be added to the requested market(s) as per our Listing guidelines.

Offering does not meet the market inclusion criteria and already present in Others market

To be listed on Peer Insights, the offering must meet the market inclusion criteria – minimum 50% of the overall features and all the mandatory features (if any) of the requested market(s).
Upon evaluation, our team found that the offering does not meet the market inclusion criteria and the listing will remain in the current Others market as is.

Different from type selected (products or services)

We could not add your offering to the requested market because software offerings cannot be added to a service-only market and service offerings cannot be added to a software-only market.

Offering already listed in a Live market

As per our listing guidelines, if a product has already been placed in a Gartner Peer Insights market, it cannot also be placed in a broad “Others” classification. The product will remain in the current market(s).

Free Product

The request was not approved because free products or services cannot be listed on Peer Insights. Each listed product or service must be sellable as an independent item. As per your website, the requested offering is considered a free product/service.

Offering already listed at the suite level

To list individual components/modules separately on Gartner Peer Insights, we must be able to validate that they are sold separately on your official company website. Your request was not approved and remains listed at the suite level because the Gartner Peer Insights team confirmed the offerings requested are sold as a suite only.

Offering already listed at module level

To list an offering as a suite on Gartner Peer Insights, we must be able to validate that the components/modules are not sold separately as per your official company website and are sold at the platform/suite level. Your request was not approved because our team confirmed that the offering(s) are sold at the module level.

Remove Product Requests

Not approval reasons

What does this mean to vendors?

Offering still meets the inclusion criteria of the existing market and will remain in the same market

In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market.
Upon evaluation, the offering still meets the minimum 50% of the overall features and also meets the mandatory features (if any) of the existing market. It is still meeting market/category inclusion criteria and hence, cannot be removed from Peer Insights. It will continue to be available for reviews in the market/category.

Offering does not meet the inclusion criteria of the requested market

In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market.
Upon evaluation, the offering either does not meet the minimum 50% of the overall features or the mandatory features (if any) of the requested market.

Offering still present on company website and cannot be removed

In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights.

Offering is listed at the suite level and components can be listed separately only if sold separately

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
To list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Offering is listed at the module level and can only be listed as a suite if sold as a suite

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
To list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Website not in English

Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.

Link(s) shared are inactive/inaccessible

The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Offering not available on company website and is already marked as Legacy

The Gartner Peer Insights team validated via your company website that the requested offering has been retired and is no longer sold. In such a case, we denote such offerings as Offering Name (Legacy) on Gartner Peer Insights to provide historical context to readers. While (Legacy) offerings remain on the site, they are not eligible for new reviews. The Team found that the offering is already marked as "Legacy" on Peer insights and hence no action has been taken.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

Rename Product Requests

Not approval reasons

What does this mean to vendors?

Website not in English

Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.

Link(s) shared are inactive/inaccessible

The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Unable to validate company name on your website per policies

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website.

For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources.
Naming format Example:
Company A acquires Company B
Resulting Name: Company A (Company B).

Unable to validate requested Product name on your website as per Listing Guidelines

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).
The offering name requested is not reflected on your website. We have changed the offering name to how it appears on its landing page(s).

Offering is not a branded service, and has been named as per the Listing Guidelines

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

Offering not available on company website and is already marked as Legacy

The Gartner Peer Insights team validated via your company website that the requested offering has been retired and is no longer sold. In such a case, we denote such offerings as Offering Name (Legacy) on Gartner Peer Insights to provide historical context to readers. While (Legacy) offerings remain on the site, they are not eligible for new reviews. The Team found that the offering is already marked as "Legacy" on Peer insights and hence no action has been taken.

Offering(s) that are marketed/sold separately are listed separately

The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering.

Offering is listed at the suite level and components can be listed separately only if sold separately

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Offering is listed at the module level and can only be listed as a suite if sold as a suite.

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Unable to verify the request via publicly available sources

In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering.

Requested product/service name belongs to a different company

The offering name that you submitted appears to belong to a different company that exists as a separate entity.
Offerings will be listed only under the company/entity to which it belongs.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

Add Logo Requests

Not approval reasons

What does this mean to vendors?

Website not in English

Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.

Link(s) shared are inactive/inaccessible

The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Logo submitted does not match officially company logo

In order to add a new company logo to Peer Insights, we must be able to validate that the logo submitted matches with the official logo in use on your official company website.
In this case, our team was not able to confirm that this logo is in use on your company website.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

Delete Logo Requests

Not approval reasons

What does this mean to vendors?

Website not in English

Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.

Link(s) shared are inactive/inaccessible

The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Company logo cannot be deleted because it is still in use on your company website

In order to remove a company logo from Peer Insights, we must be able to confirm that the existing logo is no longer in use on your official company website.
In this case, our team confirmed that this logo is still in use on your company website, and so it will remain present on the Peer Insights site.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

Vendor Access Requests

Not approval reasons

What does this mean to vendors?

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

Others Requests

Not approval reasons

What does this mean to vendors?

Website not in English

Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language.

Link(s) shared are inactive/inaccessible

The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language.

Request not submitted with an official company email address

No relationship found between the requested Email ID/domain and your company.
In order to make changes to how a company is represented on Peer Insights, the request must be submitted by a user with an official company email address.

Unable to validate company name on your website per policies

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website.

For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources.
Naming format Example:
Company A acquires Company B
Resulting Name: Company A (Company B).

Unable to validate requested Product name on your website as per Listing Guidelines

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).
The offering name requested is not reflected on your website. We have changed the offering name to how it appears on its landing page(s).

Offering is not a branded service, and has been named as per the Listing Guidelines

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

Offering not available on company website and is already marked as Legacy

The Gartner Peer Insights team validated via your company website that the requested offering has been retired and is no longer sold. In such a case, we denote such offerings as Offering Name (Legacy) on Gartner Peer Insights to provide historical context to readers. While (Legacy) offerings remain on the site, they are not eligible for new reviews. The Team found that the offering is already marked as "Legacy" on Peer insights and hence no action has been taken.

Offering(s) that are marketed/sold separately are listed separately

The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering.

Offering is listed at the suite level and components can be listed separately only if sold separately

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Offering is listed at the module level and can only be listed as a suite if sold as a suite.

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Unable to verify the request via publicly available sources

In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering.

Requested product/service name belongs to a different company

The offering name that you submitted appears to belong to a different company that exists as a separate entity.
Offerings will be listed only under the company/entity to which it belongs.

Offering still meets the inclusion criteria of the existing market and will remain in the same market

In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market.
Upon evaluation, the offering still meets the minimum 50% of the overall features and also meets the mandatory features (if any) of the existing market. It is still meeting market/category inclusion criteria and hence, cannot be removed from Peer Insights. It will continue to be available for reviews in the market/category.

Offering does not meet the inclusion criteria of the requested market

In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market.
Upon evaluation, the offering either does not meet the minimum 50% of the overall features or the mandatory features (if any) of the requested market.

Offering still present on company website and cannot be removed

In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights.

Requested market is not currently open on Gartner Peer Insights

The requested market is not currently open for listing on Peer Insights. But in keeping with our goal to expand Gartner Peer Insights to cover more technology and business areas, Gartner Peer Insights is now accepting New Category Suggestions. You can fill the category suggestion form to suggest new categories on Peer Insights.
Please Note: Submitting a request does not guarantee the category will be listed. Determining which categories are added to the platform is at the discretion of Gartner Peer Insights.

Unable to verify the completed Merger/Acquisition via publicly available information

Peer Insights use publicly available evidences from sources such as Official Press Release, Announcements, websites, product landing page etc. In order to complete a Merger/Acquisition on Peer Insights, we must be able to confirm the same via such publicly available sources.
In this case, the request was not approved because we were unable to validate the Merger/Acquisition request via such sources.

Other reasons

We were unable to validate your request as per information provided and/or publicly available sources.

What are the different reasons for "Approved with Modification" requests and what next steps I can follow?

Approved with Modification means that your request has been approved partially.

Details about what each Approved with Modification reason means are mentioned in the below table. Click on request type to know more about Approved with Modification reasons and what it means to you.

If you have additional information to be considered for this evaluation, you can submit a new request/re-submit addressing the reasons detailed below and mentioned in the request tracker or email us at peerinsightsvendorsucess@gartner.com. Make sure to support the request with evidence from publicly available sources like your website, or a press release, that highlights the capabilities of your product or service. No internal documents will be accepted.

Add Product Requests

Not approval reasons

What does this mean to vendors ?

Vendor listed as per website

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. Your company has been named accordingly.

Offering listed as per website

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).

We have named the offering as per its landing page(s).

Offering named as per Service Market Nomenclature

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

Offering listed at suite level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Offering listed at module level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Offering added to aligned market(s)

In order to add an offering to a market on Gartner Peer Insights, our team must be able to validate that the offering meets the market inclusion criteria - minimum 50% of the overall features and the mandatory features (if any) of the requested market(s). Upon evaluation, our team confirmed that your offering does meet the minimum 50% of the overall features and the mandatory features (if any) of select new requested market(s), but does not for the remaining requested markets.

As a result, your offering has been added to some of the requested markets.

As per publicly available information

In order to make any updates as to how you are listed on Gartner Peer Insights, we use publicly available information for verification. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website.

We have made the requested updates as per publicly available information.

Remove Product Requests

Approved with Modification Reasons

What does this mean to vendors?

Offering added to aligned market(s)

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps:

1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and

2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s).

Upon evaluation, our team confirmed that your offering:

1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and select new requested market(s). 2. Does meet the minimum 50% of the overall features and the mandatory features of select new requested market(s)

As a result, your offering has been added to some of the requested markets.

Offering listed at suite level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Vendor named as per Website

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. Your company has been named accordingly.

Offering listed at module level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Offering named as per website

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).

We have named the offering as per its landing page(s).

Offering named as per Service Market Nomenclature

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

As per publicly available information

In order to make any updates as to how you are listed on Gartner Peer Insights, we use publicly available information for verification. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website.

We have made the requested updates as per publicly available information.

Offering removed from non-aligned markets

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering does not meet the minimum 50% of the overall features and the mandatory features (if any) of some of the requested market(s) As a result, your offering has been removed from some of the requested markets. Your offering would continue to be listed in the aligned markets. Please visit your Request Tracker for further details on market(s) approved.

Query to be handled by Concerned Team

Your request has been transferred to the concerned team and they will reach out to you regarding the resolution.

Rename Product Requests

Approved with Modification Reasons

What does this mean to vendors?

Offering added to aligned market(s)

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps:

1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and

2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s).

Upon evaluation, our team confirmed that your offering:

1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and select new requested market(s). 2. Does meet the minimum 50% of the overall features and the mandatory features of select new requested market(s)

As a result, your offering has been added to some of the requested markets.

Offering listed at suite level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Vendor named as per Website

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. Your company has been named accordingly.

Offering listed at module level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Offering named as per website

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).

We have named the offering as per its landing page(s).

Offering named as per Service Market Nomenclature

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

As per publicly available information

In order to make any updates as to how you are listed on Gartner Peer Insights, we use publicly available information for verification. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website.

We have made the requested updates as per publicly available information.

Offering removed from non-aligned markets

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering does not meet the minimum 50% of the overall features and the mandatory features (if any) of some of the requested market(s) As a result, your offering has been removed from some of the requested markets. Your offering would continue to be listed in the aligned markets. Please visit your Request Tracker for further details on market(s) approved.

Query to be handled by Concerned Team

Your request has been transferred to the concerned team and they will reach out to you regarding the resolution.

Others Requests

Approved with Modification Reasons

What does this mean to vendors?

Offering added to aligned market(s)

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps:

1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and

2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s).

Upon evaluation, our team confirmed that your offering:

1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and select new requested market(s). 2. Does meet the minimum 50% of the overall features and the mandatory features of select new requested market(s)

As a result, your offering has been added to some of the requested markets.

Offering listed at suite level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list individual components/modules separately on Peer Insights, we must be able to validate that they are sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold at suite level.

Vendor named as per Website

Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website. Your company has been named accordingly.

Offering listed at module level

Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item.
Freeware products cannot be listed on Peer Insights.
In order to list an offering as a suite on Peer Insights, we must be able to validate that the components/modules are not sold separately from your official company website.
Based on information on your website, we could confirm that the offerings are sold as modules/components.

Offering named as per website

The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation.
Beta stage offerings will be denoted in the following manner: offering name (beta).

We have named the offering as per its landing page(s).

Offering named as per Service Market Nomenclature

If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name).
The offering has been named accordingly.

As per publicly available information

In order to make any updates as to how you are listed on Gartner Peer Insights, we use publicly available information for verification. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website.

We have made the requested updates as per publicly available information.

Offering removed from non-aligned markets

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering does not meet the minimum 50% of the overall features and the mandatory features (if any) of some of the requested market(s) As a result, your offering has been removed from some of the requested markets. Your offering would continue to be listed in the aligned markets. Please visit your Request Tracker for further details on market(s) approved.

Query to be handled by Concerned Team

Your request has been transferred to the concerned team and they will reach out to you regarding the resolution.

What are the different reasons for "Not Approved with Modification" requests and what next steps I can follow?

Not Approved with Modification means that your request has not been approved but we have made changes to the Vendor/Offering on PI.

Details about what each Not Approved with Modification reasons means are mentioned in the below table. Click on request type to know more about Not Approved with Modification reasons and what it means to you.

If you have additional information to be considered for this evaluation, you can submit a new request/re-submit addressing the reasons detailed below and mentioned in the request tracker or email us at peerinsightsvendorsucess@gartner.com. Make sure to support the request with evidence from publicly available sources like your website, or a press release, that highlights the capabilities of your product or service. No internal documents will be accepted.

Remove Product Requests

Not Approved with Modification reasons

What does this mean to vendors?

Offering added to "Others" market

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering: 1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and 2. Does not meet the minimum 50% of the overall features and the mandatory features of the new requested market(s). As a result, your offering and any existing reviews has been migrated to the "Others" category.

Offering not available on company website and will be marked as: Offering Name (Legacy)

We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy).
Gartner Peer Insights team will only consider the representation on the official website of the Vendor to determine the status of a legacy/retired offering. Such offering(s) will not be removed from Peer Insights but they will not be eligible for new reviews.

Rename Product Requests

Not Approved with Modification reasons

What does this mean to vendors?

Offering added to "Others" market

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering: 1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and 2. Does not meet the minimum 50% of the overall features and the mandatory features of the new requested market(s). As a result, your offering and any existing reviews has been migrated to the "Others" category.

Offering not available on company website and will be marked as: Offering Name (Legacy)

We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy).
Gartner Peer Insights team will only consider the representation on the official website of the Vendor to determine the status of a legacy/retired offering. Such offering(s) will not be removed from Peer Insights but they will not be eligible for new reviews.

Others Requests

Not Approved with Modification reasons

What does this mean to vendors?

Offering added to "Others" market

To remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate two steps: 1. The existing offering no longer meets the minimum 50% of the overall features and the mandatory features (if any) of the current market and 2. Validate that the offering meets the minimum 50% of the overall features and the mandatory features (if any) of the requested new market(s). Upon evaluation, our team confirmed that your offering: 1. Does not meet the minimum 50% of the overall features and the mandatory features (if any) of the current market(s) and 2. Does not meet the minimum 50% of the overall features and the mandatory features of the new requested market(s). As a result, your offering and any existing reviews has been migrated to the "Others" category.

Offering not available on company website and will be marked as: Offering Name (Legacy)

We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy).
Gartner Peer Insights team will only consider the representation on the official website of the Vendor to determine the status of a legacy/retired offering. Such offering(s) will not be removed from Peer Insights but they will not be eligible for new reviews.

Why was my product aligned to the “Others” classification? Will this alignment restrict my product experience with Peer Insights?

If there are products or services that do not meet the minimum criteria to be included in a Gartner Peer Insights market/category, then we may align these products to one of the 13 broad market “Other” classifications subject to the condition that the vendor meets Gartner Peer Insights criteria for serving mid to large-size enterprise customers.

Products that are listed for review within the “others” classifications are open for your customers to contribute reviews similar to any other product listed on Gartner Peer Insights. You are still able to access the GPI Vendor Portal, and leverage these reviews in sales conversations and for your marketing materials.

Because “Others” classifications include products that are not directly comparable in terms of capabilities, we do not offer the “Alternatives” or “Comparison” tools for these products. Similarly, we do not offer a Market/Category view page for any “others” classification.

Please see our Community Guidelines for more information.

What does “On-Hold” status mean for a request?

“On-Hold” status means that your product has been approved for addition to the requested market/category, but the market/category is temporarily “closed” for any new additions due to an ongoing Customers’ Choice. Your product will go live on the Gartner Peer Insights website for review on the communicated date i.e. when the Customers’ Choice sourcing period ends.

What if a vendor disagrees with the placement of the product or service in a Gartner Peer Insights market/category or is unable to fit in an existing Peer Insights market/category? What is the process?

You can refer to the next steps outlined in request tracker within request details. If you need more help, please reach out to your program manager or email us at peerinsightvendorsuccess@gartner.com and we will help.

If you have already taken the recommended next steps and still disagree with the decision, you may escalate this to the Ombudsman. This escalation process is outlined below:

Step 1: Send an email of your documented complaint to ombudsman@gartner.com
Step 2: You will be contacted to discuss your complaint

Need additional assistance? Reach out to your Program Manager or email peerinsightsvendorsuccess@gartner.com for assistance!

Did this answer your question?