What happens when a request is submitted to add or update products?
The Peer Insights team reviews the submitted vendor requests. On average, requests are processed within 3-5 business days. You will receive an email once your request is processed. You can view more details and track your requests within your request tracker on the GPI Vendor Portal. The final determination if a product or service fits in a market/category is at the discretion of Gartner Peer Insights.
How do I check the status and details of my requests?
You can track and view details about your request using the request tracker on the GPI Vendor Portal. Login to the portal, visit request tracker and view details about the request.
What are different reasons for not approval of requests and what next steps I can follow?
Details about what each not approval reason means is mentioned in the below table. Click on request type to know more about not approval reasons and what it means to you.
If you have additional information to be considered for this evaluation, you can submit a new request addressing the reasons detailed below and mentioned in the request tracker. Make sure to support the request with evidence from publicly available source like your website, or a press release, that highlights capabilities of your product or service. No internal documents will be accepted.
Add Product Requests
Not approval reasons | What does this mean to vendors? |
Product does not meet market/category inclusion criteria | Resubmit request with link(s) to your website or publicly available information about your product’s capabilities to support request. Share any information on product capabilities like product fact sheet, vendor product briefing, powerpoint slides, etc. which is publicly available or available for download on your website. No internal documents are accepted for this evaluation. |
Cannot verify mid to large size enterprise customers | Per our Community Guidelines, vendors must sell to mid to large-size enterprise clients to be listed on the Peer Insights platform. We do not include small business or consumer IT solutions since we are aligned to meet the needs of enterprise buyers. |
Cannot locate an English version of your website | Per our Community Guidelines, Gartner Peer Insights currently operates in English only. We do not support other languages at this time. |
Product is already listed in a market/category, so it cannot be listed in others (broad) classification | For products which are already listed in specific markets/categories, it cannot be added to a broad “Others” classification. You can continue to source reviews in existing markets/categories |
Cannot locate an authentic website for your company/product | Per our Community Guidelines, our team uses a set of criteria for evaluating if a technology provider’s products and/or services align with the Gartner Peer Insights market/category definitions in order to be listed on Gartner Peer Insights. In order to complete this evaluation we utilize publicly available information, such as a vendor’s website. |
Cannot find product information on your website | Per our Community Guidelines, our team uses a set of criteria for evaluating if a technology provider’s products and/or services align with the Gartner Peer Insights market/category definitions in order to be listed on Gartner Peer Insights. In order to complete this evaluation we utilize publicly available information, such as a vendor’s website. If we cannot find information regarding your products capabilities on your website, we cannot complete our evaluation. |
Insufficient information found on provided links | The links and details provided by you were not sufficient to process the request. Peer Insights team utilizes publicly available information, such as a vendor’s website to complete the evaluation. |
Other reasons for not approval | Other reasons why your product could not be added to Peer Insights could be one of the below (but not limited to):
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Remove Product Requests
Not approval reasons | What does this mean to vendors? |
Offering still meets the inclusion criteria of the existing market and will remain in the same market | In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. |
Offering does not meet the inclusion criteria of the requested market | In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. |
Offering still present on company website and cannot be removed | In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights. |
Offering is listed at the suite level and components can be listed separately only if sold separately | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Offering is listed at the module level and can only be listed as a suite if sold as a suite | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Website not in English | Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language. |
Link(s) shared are inactive/inaccessible | The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language. |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
Rename Product Requests
Not approval reasons | What does this mean to vendors? |
Website not in English | Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language. |
Link(s) shared are inactive/inaccessible | The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language. |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Unable to validate company name on your website per policies | Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website.
For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources. |
Unable to validate requested Product name on your website as per Listing Guidelines | The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation. |
Offering is not a branded service, and has been named as per the Listing Guidelines | If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name). |
Offering(s) that are marketed/sold separately are listed separately | The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering. |
Offering is listed at the suite level and components can be listed separately only if sold separately | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Offering is listed at the module level and can only be listed as a suite if sold as a suite. | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Unable to verify the request via publicly available sources | In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering. |
Requested product/service name belongs to a different company | The offering name that you submitted appears to belong to a different company that exists as a separate entity. |
Offering not available on company website and will be marked as: Offering Name (Legacy) | We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy). |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
Add Logo Requests
Not approval reasons | What does this mean to vendors? |
Website not in English | Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language. |
Link(s) shared are inactive/inaccessible | The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language. |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Logo submitted does not match officially company logo | In order to add a new company logo to Peer Insights, we must be able to validate that the logo submitted matches with the official logo in use on your official company website. |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
Delete Logo Requests
Not approval reasons | What does this mean to vendors? |
Website not in English | Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language. |
Link(s) shared are inactive/inaccessible | The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language. |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Company logo cannot be deleted because it is still in use on your company website | In order to remove a company logo from Peer Insights, we must be able to confirm that the existing logo is no longer in use on your official company website. |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
Vendor Access Requests
Not approval reasons | What does this mean to vendors? |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
Other Requests
Not approval reasons | What does this mean to vendors? |
Website not in English | Gartner Peer Insights currently operates in English only and does not support other languages at this time. You must have an active company website and in English language. |
Link(s) shared are inactive/inaccessible | The link(s) provided are either inactive or inaccessible. You must have an active company website and in English language. |
Request not submitted with an official company email address | No relationship found between the requested Email ID/domain and your company. |
Unable to validate company name on your website per policies | Company names will be presented in full on first reference, as they appear on the “About the Company” page of the company’s website.
For a Vendor name change resulting from an acquisition/divestiture, the corporate reorganization must be finalized and publicly available information, through a press release or on the Vendor’s website. Reviews in such cases will be moved to the relevant Vendors, based on how product names have been changed or included in the relevant Vendor’s product portfolio as verifiable through public sources. |
Unable to validate requested Product name on your website as per Listing Guidelines | The landing page of the offering will be considered the gold standard for determining the offering’s proper presentation. |
Offering is not a branded service, and has been named as per the Listing Guidelines | If the market is a service market and the service does not have a branded name reflected on your website or other public collateral, the service name will be kept at a general term and at a high level with the following Nomenclature:(Vendor Name) (Market name). |
Offering(s) that are marketed/sold separately are listed separately | The offering name(s) mentioned in the request are distinct offerings as per your website. When an offering is sold separately, it must be listed separately on Peer Insights. The landing page(s) would be considered as the standard for naming the offering. |
Offering is listed at the suite level and components can be listed separately only if sold separately | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Offering is listed at the module level and can only be listed as a suite if sold as a suite. | Product and service listings must be at the suite/highest service level and not broken out by modules or components unless sold separately. Each listed product or service must be sellable as an independent item. |
Unable to verify the request via publicly available sources | In order to make any updates as to how you are listed on Gartner Peer Insights, we must be able to verify the update via publicly available information. To be eligible for consideration, all supporting documents, such as datasheets, must be downloadable from the company website. Unfortunately, we did not find any such information supporting the rename of the requested offering. |
Requested product/service name belongs to a different company | The offering name that you submitted appears to belong to a different company that exists as a separate entity. |
Offering not available on company website and will be marked as: Offering Name (Legacy) | We found information on your website that the requested offering has been retired and no longer sold. In this case, we have denoted your offering as Offering Name (Legacy) on Peer Insights. Legacy offerings will be denoted on Peer Insights in the following way: Offering Name (Legacy). |
Offering still meets the inclusion criteria of the existing market and will remain in the same market | In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. |
Offering does not meet the inclusion criteria of the requested market | In order to remove an offering from a market on Gartner Peer Insights and add it to a new market, our team must be able to validate that the offering no longer meets the minimum 50% of the overall features or the mandatory features (if any) of the old market and must also validate that the offering meets the minimum 50% of the overall features or the mandatory features (if any) of the requested new market. |
Offering still present on company website and cannot be removed | In order for an offering to be removed from Peer Insights we must find information on your website that the offering is no longer available for sale. If it is still listed on your website, the offering or its associated reviews cannot be removed from Peer Insights. If it is still being offered, the offering or its associated reviews cannot be removed from Peer Insights. |
Requested market is not currently open on Gartner Peer Insights | The requested market is not currently open for listing on Peer Insights. But in keeping with our goal to expand Gartner Peer Insights to cover more technology and business areas, Gartner Peer Insights is now accepting New Category Suggestions. You can fill the category suggestion form to suggest new categories on Peer Insights. |
Unable to verify the completed Merger/Acquisition via publicly available information | Peer Insights use publicly available evidences from sources such as Official Press Release, Announcements, websites, product landing page etc. In order to complete a Merger/Acquisition on Peer Insights, we must be able to confirm the same via such publicly available sources. |
Other reasons | We were unable to validate your request as per information provided and/or publicly available sources. |
How do I get my requests reconsidered?
If your request is not approved, the first step is to view the request details on the request tracker. There will be next steps outlined to take if you do not agree with the decision. Please keep in mind for all re-evaluation requests, our team will require supporting evidence from publicly available sources like your website or a press release. We do not accept internal documents for product/market/category evaluations. Some things to keep in mind for requests:
Product Details: To be included on Peer Insights, you must meet the market/category inclusion criteria for your requested market/category. Provide links with supporting evidence from publicly available source like your website, or a press release, that highlights capabilities of your product or service so we can run our market/category inclusion evaluation
Customers: We only list enterprise products – make sure you provide details about your mid to large enterprise clients for any product listing requests
Language: Gartner Peer Insights operates in English; we do not support other languages at this time. Make sure your website and other supporting links are provided in English
Read More about our product listing process.
If you are still not satisfied with the decision, reach out to your program manager or email us at peerinsightsvendorsuccess@gartner.com
Why was my product aligned to the “Others” classification? Will this alignment restrict my product experience with Peer Insights?
If there are products or services that do not meet the minimum criteria to be included in a Gartner Peer Insights market/category, then we may align these products to one of the 13 broad market “Other” classifications subject to the condition that the vendor meets Gartner Peer Insights criteria for serving mid to large-size enterprise customers.
Products that are listed for review within the “others” classifications are open for your customers to contribute reviews similar to any other product listed on Gartner Peer Insights. You are still able to access the GPI Vendor Portal, and leverage these reviews in sales conversations and for your marketing materials.
Because “others” classifications include products that are not directly comparable in terms of capabilities, we do not offer the “Alternatives” or “Comparison” tools for these products. Similarly, we do not offer a Market/Category view page for any “others” classification.
Please see our Community Guidelines for more information.
What does “On-Hold” status mean for a request?
“On-Hold” status means that your product has been approved for addition to the requested market/category, but the market/category is temporarily “closed” for any new additions due to an ongoing Customers’ Choice. Your product will go live on the Gartner Peer Insights website for review on the communicated date i.e. when the Customers’ Choice sourcing period ends.
What if a technology provider disagrees with the placement of the product or service in a Gartner Peer Insights market/category or is unable to fit in an existing Peer Insights market/category? What is the process?
You can refer to the next steps outlined in request tracker within request details. If you need more help, please reach out to your program manager or email us at peerinsightvendorsuccess@gartner.com and we will help.
If you have already taken the recommended next steps and still disagree with the decision, you may escalate this to the Ombudsman. This escalation process is outlined below:
Step 1: Send an email of your documented complaint to ombudsman@gartner.com
Step 2: You will be contacted to discuss your complaint
Other Helpful Resources!
Need additional assistance? Reach out to your Program Manager or email peerinsightsvendorsuccess@gartner.com for assistance!