What is Pulse?
Pulse Q&A Inc was a company running an exclusive community for IT executives that provided them with a platform to learn from each other via polls, Q&A, surveys, connections, and more. Pulse Q&A was acquired by Gartner and integrated into the new Peer Insights platform earlier this year.
What is the Peer Insights Community?
The Peer Insights Community is a vendor-free community for verified technology leaders (Directors, VPs, and CxOs) to engage in discussions with peers and share knowledge in real-time. Members can post questions and Quick Polls, as well as connect with other experts in their field. With over 20,000+ crowd-sourced insights weekly feeding into the latest peer benchmark reports, surveys, and One-Minute Insight Reports, members can quickly get answers they can trust.
What are Top Executive Awards and Leaderboards?
Top Executive Awards and topic leaderboards recognize the technology leaders who have contributed quality knowledge to the community. These awards and leaderboard rankings are chosen monthly by peer upvotes on their responses to questions and discussions on certain topics. See who’s been recognized as Top Executives of the Peer Insights Community.
How does the Peer Insights Community work?
The Peer Insights Community is a give-to-get system. Members earn points by participating in Surveys, Q&As and Quick Polls. Your points can be used to post questions (for 100 points) or Quick Polls (for 300 points), and they can also be redeemed for a variety of Peer Insights Community Gift Cards.
How do I ask a question?
Navigate to the menu bar at the top of the page and click on the Ask a question button.
Choose which Departments you would like to ask. You can choose to show this question to your own department (e.g., IT users can choose to show this to IT) or all departments.
Add relevant topic tags to reach more users.
Click Post to publish your question. If you are a verified user, the post will go live immediately. If you're not a verified user, the post will be submitted and reviewed before it goes live.
How do I add a Quick Poll?
Navigate to the menu bar at the top of the page and click on the Add a poll button.
Choose which Departments you would like to ask. You can choose to show this question to your own department (e.g., IT users can choose to show this to IT) or all departments.
Add relevant topic tags to reach more users.
Under Selections, choose whether the poll type should be a single-select or multi-select question.
Set the appropriate recurrence of the poll under the Repeat this Poll option.
Click Post to publish your Quick Poll. If you are a verified user, the post will go live immediately. If you're not a verified user, the post will be submitted and reviewed before it goes live.
I made a post but I don't see it on the platform - why is that?
Posts made by unverified users are submitted for review before they go live on the platform; this includes Q&As, Quick Polls and comments. Once you have been verified, your posts will go live immediately.
How do I know who posted a question or Quick Poll?
Questions and Quick Polls are posted anonymously.
How do I view Quick Poll results?
Quick Poll results will be revealed once you have answered that poll. You can then download a Social Card to share the data online or in presentations.
How do I download a Social Card?
Social Cards can be downloaded for Quick Polls only. You must answer the poll before being able to download the Social Card for that poll.
Click on the Download button after you’ve answered the poll.
A pop-up window will appear where you can customize a variety of options, which include:
Data filters: Company size; department; role; industry; geography.
Insight text: By default, the Social Card provides insights based on your previously-selected data filters; however, you can choose to rephrase the insights provided or type a new insight entirely to suit your purpose.
Insight position: Choose where you would like your Social Card to display the insight text.
Show question: Determine whether you want to display the Quick Poll question within your Social Card.
Chart type: Select which type of chart would best display your data or resonate most with your audience.
Click Download to save the image on your computer, and re-distribute it as you wish. Remember to tag Peer Insights on LinkedIn and Twitter!
How do I answer a question?
Click on the Reply button located underneath the question.
Write your comment. You can also tag any peers that can provide insights or share their opinions by typing “@” followed by their name, and clicking on the individual’s name once it pops up.
Determine if you want to be notified of new comments within that thread by either checking or unchecking the Notify me of new comments box.
You will not be able to edit your comment once it’s published, so please review it and make any necessary changes prior to publishing.
Click Post to publish your comment.
How do I access real-time Benchmark Surveys?
Navigate to the left-hand menu and click on Benchmark Surveys
Click on the report topic you’re interested in.
In order to see real-time benchmarks, you will need to answer the survey questions first.
Once you’ve answered all the survey questions, you’ll be taken to the live web report. In the live web report, you’ll be able to filter through peer responses by company size, department, role, industry, and geography.
Where can I access survey reports (One-Minute Insights)?
Navigate to the left-hand menu and click on One-Minute Insights
Click on the report topic you’re interested in.
Select One Minute Insights from the navigation menu under the header.
Filter your search results by category under Filter content by. You can select multiple categories using this method.
Click the Apply button.
Click on the View Report button to read insights.
Can I invite my peers to join the Peer Insights Community?
Click on the right-hand column in your Peer Insights Community Feed and scroll down until you see a section titled Invite your peers.
In the text area, enter one email address and hit Enter. You can also click on the plus (+) icon to invite more than one person.
Click the Send invitations button to send an invitation to your peers to join the Peer Insights Community.
Can I tag my peers in my comments?
Click on the Reply button which is located underneath any question or poll.
To tag any peers to share their insights, begin by typing “@” followed by their name, and click on the individual’s name once it pops up.
Why does my account need to be verified?
We verify users to ensure that every user knows who they are engaging with at all times, and knows where the information gathered is coming from. Verification helps to maintain community quality and the production of high-quality knowledge sharing that members can trust.
Verified members are identified by the blue checkmark next to their name. In any poll, users can click on the participant count and see which verified technology leaders have responded.
How do I verify my account?
To verify your account, please email peerinsights@gartner.com with the subject line, “Verify” from your work email address. Someone from our community team will follow up with additional steps to complete your verification.
I already verified my account - why did I lost my verification status?
Certain changes made to your profile (such as your email address) can cause your verification status to revert. In such cases, please contact peerinsights@gartner.com to be re-verified.
How do I unsubscribe from Peer Insights Community emails?
Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click Settings to edit your notifications preferences.
At the bottom of the settings page, click the button next to Unsubscribe from all.
How do I delete my account?
To delete your account, please contact peerinsights@gartner.com.
How do I change Expertise in my profile?
Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click Profile.
Click on the Expertise button and select the pencil icon in the top right. A pop-up window will appear where you can click the categories and subcategories that you are knowledgeable about.
After making your selections, click the Close button at the top right of the pop-up window.
Where can I access my saved content?
Navigate to the left-hand menu and click on My Content.
On the My Content page, click the Saved Content tab.
How do I add my LinkedIn and Twitter accounts to my profile?
Navigate to the menu bar at the top of the page and click on your avatar. From the drop down menu, click Profile.
On your profile page, click on the Edit Profile button next to your name.
Navigate to the bottom of the Edit Profile page and insert your LinkedIn and Twitter profile URLs under Social Handles.
What are Contribution Points?
Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Contribution Points through contributions to the community including, but not limited to, participation in discussions, polls, and surveys in the community. You may redeem Contribution Points to post polls or questions, unlock content and more.
What are Gift Card Points?
Members can earn two types of Points: Contribution Points and Gift Card Points. You may earn Gift Card Points through contributions to the community including, but not limited to, participation in polls and surveys. You may redeem Gift Card Points for gift cards for participating merchants in your country such as Amazon, AppStore, Uber, and more. Note that not all merchants are available in all geographies.
How do I earn Contribution Points?
Upon registration, Members are allocated 300 Contribution Points. Members can earn additional Contribution Points by participating in surveys, answering polls and answering questions.
How do I earn Gift Card Points?
Members can earn Gift Card Points by participating in surveys, answering polls and answering questions. The amount of Gift Card Points that can be earned will be indicated in the description of each activity.
How do I redeem my Contribution Points?
Members can redeem their Contribution Points by engaging with the Peer Community. They can use their Points to ask a question, contribute a survey or discussion and/or create a poll.
How do I redeem my Gift Card Points?
Verified members can redeem their Gift Card Points on the mobile app for iPhone or Android. Gift Card Points may not be redeemed by members who are not verified. They are also not redeemable through the website. One hundred Gift Card Points are equivalent to one USD of Gift Card Value.
Once you're in the mobile app:
Select the menu at the top left corner.
Tap Redeem to access the gift redemption portal.
Choose the applicable country from the drop-down menu to see available options and choose from a variety of gift cards from Amazon, Apple, Google Play, and more.
Once you’ve selected the dollar amount you'd like to redeem, click the tile to redeem that "Peer Insights" reward.
After you have redeemed your points, you will receive an email with a link to claim your gift card.
Gift Card Points expire periodically (after 90 days) and based on inactivity.
Is there a daily redemption limit?
A maximum of $30 worth of Gift Card Points may be redeemed within any 24 hour period.
Do my Gift Points expire?
Members who are not verified within 30 days of registration will lose all their Gift Card Points but maintain their Contribution Points. Members who have not redeemed a Gift Card on the platform within the last 90 days will lose their Gift Card Points but maintain their Contribution Points.
Upon redemption, you will receive an email with a link and instructions on how to redeem your Gift Card. The Gift card is subject to expiration based on the terms and conditions of the third party rewards provider.
Do my Contribution Points expire?
No, Contribution Points never expire.
Why did I not receive my reward email?
If you have redeemed your Gift Card points reward but did not receive the reward link in your email, please contact peerinsights@gartner.com for assistance.
We provide email support Monday-Friday and do our best to respond to each request within 48 business hours.
Where is my gift card reward link?
If you have redeemed your points for a gift card reward, but did not receive the reward link in your email, please contact peerinsights@gartner.com.
Where can I find general account support?
For questions or feedback, please reach out to peerinsights@gartner.com and we will get in touch with you.
What is the Gartner Peer Insights new value proposition?
Peer Insights is Gartner’s peer-driven platform where thousands of enterprise leaders connect with each other to help guide technology and business decisions. Users can access peer technology rating and reviews by verified users, network, share knowledge, get advice, and stay on top of current trends in the technology space. By posting questions, polls and surveys, leaders have access to real-time data and insights to inform their most critical decisions.
What is the long-term evolution of the platform?
We will continue to evolve the platform’s capabilities and user experience based on feedback from public users and Gartner clients. Throughout 2022, we plan to introduce, in phases, improvements such as a unified user profile, tighter integration of capabilities and user experiences between reviews and communities, and additional capabilities, enhancements, and tools for Gartner clients.
What functionality is being incorporated into the new Gartner Peer Insights platform?
Users will be able to learn via peer data and discussions, ask questions and get answers, connect with peers to grow their network, and contribute to peer discussions to help.
Select features include:
Automatic insights that personalize at the user level.
Peer Pods that enable 8 executives to connect and learn from peers via digital-first intimate events which rotate each quarter. (only for clients)
Timeline polls that help users keep pace with changing sentiment on trending topics and key initiatives
All the powerful Ratings and Reviews features will be available as before
Is Communities separate from Peer Insights reviews? Do reviews carry over or are featured in the community in any way?
Currently Reviews and Community are distinct experiences on the Gartner Peer Insights platform. Over time, we will bring them together in a more seamless experience to respect the privacy of our reviewers and the different eligibly rules for participation in each experience.
How does this fit in the Gartner experience?
Currently, Gartner clients and non-clients are welcome to the Peer Community experience.
Does my customer have to be a Gartner client to leverage this?
No, Gartner Peer Community is free to join and free to use.
Am I able to access these new features as a vendor?
The Community Guidelines and Rules of Engagement clarify who is able to participate in the community experience and the expected types of engagement. End users, including from vendor organizations, are able to join and engage on the platform.
As a Vendor, how am I represented?
The Community Guidelines and Rules of Engagement lay out who can join the community as well as the types of discussions encouraged on the platform. The community experience is focused on delivering value to end-users in a safe space.
What’s the difference between the peer community on Peer Insights versus the community on Peer Connect, and which should a client use?
Peer Connect is an exclusive client-only community. The new Gartner Peer Insights Community is free to join and free to use and brings together clients and non-clients. Today, end-user clients are welcome to explore the new Peer Insights Community while still getting the benefits from their exclusive client experience on Peer Connect.
Does anything change with Peer Connect today?
Today, Peer Connect continues as usual. By end of the year (2022), we will be incorporating Peer Connect functionality into Peer Insights. More information to come.
Can an Expert, incorporate any data into published research from the Peer Community functionality of surveys, polls, etc.?
At this time, we have not integrated the Peer Community data into our research as fact base. Later in the year, as we integrate Peer Community capabilities into the client experience, we will evaluate the opportunities for data leverage.
How does the enhanced Gartner Peer Insights Platform impact the Magic Quadrant fact base?
At this time, we have not integrated the Peer Community data into our research as fact base. Later in the year, as we integrate Peer Community capabilities into the client experience, we will evaluate the opportunities for data leverage.
Who should I reach out to if I have questions about these updates / community?
Please reach out to Gartner Peer Insights Community Support at support@pulse.qa
My customer wants to learn more about community/ new features. Who should I direct them to?
Please visit Gartner Peer Insights About Us.
Need additional assistance? Reach out to your Program Manager or email peerinsightsvendorsuccess@gartner.com for assistance!