Many technology providers utilize third-party organizations to oversee and maintain their review programs such as, third-party marketing agencies, analyst relations agencies, or public relations firms. All vendors listed on Gartner Peer Insights must follow the guidelines outlined below as it relates to third-party organizations:
E-mail our team to notify of the relationship between the vendor and the third-party
The vendor contact must e-mail their Program Manager and/or PeerInsightsVendorSuccess@gartner.com to authorize permission for the third-party firm to have access to your specific GPI Vendor Portal and validate a working relationship.
Provide Third-party firms with a vendor email domain
For security and compliance reasons, access to the GPI Vendor Portal is directly linked to the user’s company email address and it cannot be accessed by an unaffiliated third party. Therefore, users from a third-party agency can neither access it nor receive a one-time login password if they do not have an email address that identifies them as an employee of the vendor. If a vendor wishes for a third-party agency to access the GPI Vendor portal to update information, create review sourcing links, etc., the vendor will need to assign the third-party agency user a company-issued email address. This email address will indicate that the third-party representative is a dedicated resource of the provider and will enable the representative to be a recognized user by the portal.
Please Note: If you are a third-party and have access to the GPI Vendor Portal via an email address that is not related to the vendor, your access may be removed at any point during audits.
Notify Peer Insights team any time the relationship changes
If the relationship with a third-party organization changes, please notify the Peer Insights Vendor Success team as soon as possible. Our team will remove access for any users necessary.
The Gartner Peer Insights team will perform periodic audits of technology provider contacts with access to the GPI Vendor Portal. Any email domains that are not aligned with the vendor organization will be removed from access.
Other Helpful Resources!
Need additional assistance? Reach out to your Program Manager or email peerinsightsvendorsuccess@gartner.com for assistance!